1. Scope & Legal Entity
This Privacy Policy explains how KEMO IPTV ("we", "us", "our", or "KEMOIPTV"), operating the website https://kemooiptv.us/ and affiliated subscription dispatch gateways, collects, manages, uses, and protects personal information obtained from individuals ("Users", "Subscribers") who visit our site or purchase digital streaming services.
By accessing our website, initiating a WhatsApp order request, or utilizing our streaming server line, you acknowledge the practices described in this document. If you do not agree with any aspect of this policy, please refrain from using our services.
We treat customer data as confidential trust capital. We never monetize customer data, and our technical infrastructure is engineered to operate on the principle of data minimization.
2. Information We Collect
We intentionally restrict our data collection to the absolute technical minimum required to provision your subscription, authenticate your streaming credentials, and provide 24/7 technical customer support:
- Contact Identification: Email address and WhatsApp telephone number provided by you during subscription order intake to receive playlist URLs (M3U) and Xtream Codes API credentials.
- Order & Billing Records: Transaction reference IDs, selected subscription package (e.g., 3 Months, 6 Months, or 12 Months Single/Multi-Screen), date of activation, and expiration timestamp.
- Technical Connection Telemetry: Anonymized server-side connection logs (IP address, client IPTV player user-agent, e.g., TiviMate or IPTV Smarters) utilized transiently in volatile RAM strictly to manage concurrent connection limits according to your purchased plan.
3. How We Process Your Data
All gathered information is processed solely for legitimate operational purposes:
- Service Provisioning: Automated generation of your distinct streaming username, password, and secure M3U playlist address.
- Support & Troubleshooting: Enabling our VIP support technicians on WhatsApp (+212 615-364128) to locate your active account, assist with player configuration, or reissue credentials.
- Infrastructure Load Balancing: Routing traffic across our distributed Content Delivery Network (CDN) to ensure 60 FPS sports broadcasts remain buffer-free.
- Abuse Prevention: Ensuring single-screen accounts are not subjected to unauthorized concurrent connection flooding by external third parties.
4. Payment Security & Banking Data
We adhere to strict separation between billing authorization and our web servers:
- No Card Storage: KEMO IPTV does NOT store, log, or process raw credit card numbers, CVV security codes, or banking passwords on our internal servers.
- Certified Gateway Processors: All card payments and crypto transfers are processed through external, PCI-DSS Level 1 compliant financial gateways and encrypted WhatsApp business channels.
- Cryptographic Invoicing: Transactions utilize one-time encrypted payment sessions that automatically expire once confirmed.
5. Streaming Activity & Zero Logs
Unlike legacy telecom and cable providers, KEMO IPTV operates a strict Zero Viewing Logs policy:
"We believe what you choose to watch in the privacy of your own home is entirely your business. We do not monitor, record, catalog, or archive user viewing history, channel selections, or video-on-demand playback logs."
Our anti-freeze load balancing array measures aggregated bandwidth metrics (e.g., overall cluster bandwidth saturation) to allocate server resources in real-time, completely dissociated from individual subscriber identities.
6. Data Storage & Retention Schedule
We maintain data only as long as is necessary to service your subscription or satisfy legal accounting requirements:
| Data Category | Retention Period | Purpose |
|---|---|---|
| Active Subscription Credentials | Duration of active plan + 30 days grace | Enables one-click renewal without re-entering setup details. |
| WhatsApp Chat Inquiries | 90 days from last interaction | Maintains ticket history for setup assistance and troubleshooting. |
| Temporary Connection RAM Logs | Purged automatically every 24 hours | Prevents account sharing beyond purchased screen limit. |
| Transaction Receipt Records | 12 months | Financial proof of purchase and 7-day refund processing. |
7. Your Privacy Rights (GDPR & CCPA Compliance)
Regardless of your geographic location, we extend full digital privacy rights to all subscribers:
- Right to Access: You may request a complete export of the personal information stored in relation to your active subscription.
- Right to Rectification: You can request immediate correction of an erroneous email address or WhatsApp delivery contact.
- Right to Erasure ("Right to be Forgotten"): Upon cancellation or expiration of your subscription, you may request permanent deletion of all contact records from our provisioning database.
- Right to Non-Discrimination: Exercising any of your privacy rights will never result in degraded stream quality or service penalties.
8. Policy Inquiries & Data Protection Contact
If you have questions regarding this Privacy Policy, wish to exercise your data protection rights, or need clarification regarding our security protocols, our designated Data Protection Officer is readily available:
- Email: [email protected]
- WhatsApp Customer Desk: +212 615-364128 (24/7 Available)
- Official Website: https://kemooiptv.us/