Refund & Guarantee Policy

1. Our Guarantee Philosophy

At KEMO IPTV, customer satisfaction is the cornerstone of our reputation. We engineered our high-speed cloud infrastructure to eliminate buffering, freeze spikes, and audio-video desync during high-stakes sporting events and 4K cinema streaming.

Because we are entirely confident in the stability of our service, we back every initial subscription order with a comprehensive 7-Day Money-Back Guarantee. If our technical engineering team cannot resolve a technical issue on your compatible streaming device, you are entitled to a full, courteous refund.

2. Eligibility & Qualifying Circumstances

You qualify for a full refund under the following conditions:

• Persistent Technical Issues: You encounter recurrent stream buffering, channel freezing, or credential authentication failures that our 24/7 technical desk is unable to rectify after reviewing your setup.
• Device Incompatibility: Your specific media player or legacy smart TV hardware cannot decode our streams despite following our standard installation tutorials.
• Missing Content Expectation: In the rare event that specific sports packages or international regional channels confirmed by our pre-sales team are unavailable on your assigned cluster.
• Request Timing: The refund request must be lodged within 7 calendar days of your initial order confirmation.

3. How to Request a Refund in 3 Simple Steps

We have designed our refund procedure to be fast, clear, and hassle-free:

1. Contact Us via WhatsApp or Email: Reach out to our 24/7 VIP Customer Desk on WhatsApp at +212 615-364128 or email [email protected].
2. Provide Your Order Identifier: State your registered email address or the transaction ID received upon purchase, along with a brief explanation of the technical difficulty encountered.
3. Rapid Review & Reversal: If troubleshooting cannot resolve your problem, our billing desk will immediately terminate the streaming line and issue a 100% refund transaction receipt.

4. Processing Timeframes by Payment Method

Once our billing department approves your refund, the funds are returned directly to your original funding source:

Payment Method	Approval Initiation	Statement Reflection Time
Credit & Debit Cards (Visa / Mastercard)	Within 24 Hours	2 to 5 business days (subject to your bank's clearance cycle)
PayPal Balance or Linked Account	Within 12 Hours	Instant to 24 hours
Cryptocurrency (Bitcoin / USDT / ETH)	Within 6 Hours	Immediate upon blockchain network confirmation

5. Non-Refundable Scenarios & Fair Use

To prevent abuse and maintain optimal pricing for all honest subscribers, refunds cannot be granted under the following exceptional circumstances:

• Requests Beyond 7 Days: Claims submitted after 7 calendar days from original purchase are not eligible for a refund.
• Local ISP Throttling / Slow Broadband: Our service requires a minimum broadband speed of 15 Mbps for FHD and 30 Mbps for 4K. Extreme slow local internet connections or ISP throttling beyond our server array are outside our control.
• Violation of Terms: Accounts suspended for commercial restreaming, scraping, or sharing credentials across unauthorized devices beyond the purchased screen quota.

6. Test Before Buying: 24H Free Trial

If you are uncertain whether your smart TV app, local internet provider, or home router works harmoniously with our servers, you do not have to spend a single penny. Request our completely free 24-Hour IPTV Free Trial. Test our channel list, sports feeds, and EPG guide with zero financial commitment.

7. Payment Inquiries & Dedicated Support Desk

Need assistance with a payment confirmation, billing inquiry, or refund status check? Our billing managers are reachable 24/7/365:

• WhatsApp Customer Desk: +212 615-364128 (Average reply < 2 minutes)
• Support Email: [email protected]
• Operating Hours: 24 Hours a Day, 7 Days a Week